EasyMeals sells pre-packaged, shelf stable meals to its customers through telemarketing and its website. EasyMeals gathers consumer contact details through third party online surveys which often operate through 'pop-up windows'. EasyMeals then contacts these consumers for the purpose of selling them EasyMeals products.
The ACCC has alerted EasyMeals to concerns about its conduct, including that:
- EasyMeals represented to consumers that EasyMeals' meals were suitable for diabetics when this is not the case;
- EasyMeals represented to consumers they could get a free meal just for providing their contact information, when this was not the case; and
- EasyMeals entered into unsolicited consumer agreements, by telemarketing, and did not provide to consumers documents required by the Australna Consumer Law.
EasyMeals admits that, by engaging in the conduct, it has contraveneed sections 29(1)(g), 29(1)(i) and 79 of the Australian Consumer Law respectively.
To address these concerns, EasyMeals has cooperated with the ACCC, and initiated an independent review of its practices. EasyMeals has also provided a court enforceable undertaking to the ACCC, pursuant to sections 87B of the Competition and Consumer Act 2010, to minimise the risk of similar conduct happening again.
If you believe you have been affected by the conduct outlined above, please contact Easy Meals on 1800 017 560.